Payments & Refund Policy
Payments
GoRoam understand that providing a secure and convenient payment method is essential to ensure a hassle-free experience for our customers. That’s why we have partnered with Stripe, a trusted third-party payment processor, to handle all our payment transactions. Stripe is known for its advanced security features and compliance with industry standards, making it a reliable choice for handling sensitive payment information.
With Stripe, you can use your preferred payment method, including credit cards and digital wallets, with the confidence that your information is safe and secure. We are committed to providing our customers with a seamless payment experience, and Stripe helps us achieve that goal.
Refunds Policy
Please follow the below process and make sure the products are in same condition as you received it. We accept returns up to 60 days post purchase as long as they are not used and in same condition.
Go Roam Return Procedure
Step 1 – Please Contact us via info@goroam.au
Include in email : Clearly state the issue Faulty, Damaged, Change of Mind & an explanation of why or what is happened. Please provide any photographic documentation of the product in its current condition & your phone number so we can contact you, include also the order number and receipt details.
Step 2 – Once email is received and your returned product request has been evaluated. Our Customer Service team will contact you to discuss how to proceed with an exchange, credit or refund (at our discretion) This could take up to 72 hours from issue of email.
Step 3 – After discussion with you and our team – Shipping return, exchange, store credit or refund will be agreed. Product will need to arrive back to our store before the process is finalised. Change of mind return cost of shipping to us is the cost of the customer. Once it arrives we will assess the condition & make contact with you to confirm its ok to proceed with the exchange, return, credit, or refund.
Exchanges: In some cases, we might not have an item in stock that you request for exchange. If that happens, we’ll let you know as soon as possible and offer an alternative or backorder on your request. Please note that exchanges for change of mind may incur shipping charges. Credit notes will be given in the form of a gift card. If we have agreed on a refund then this may take up to 10 days to process Unfortunately, we cannot accept returns on sale items or gift cards.
Faulty or Damaged Goods
If you receive a faulty item, we will offer either a repair solution or a replacement at Go Roams cost. Due to the size of some of our products. Please contact us on info@goroam.au if you believe a product is faulty or arrives damaged via transport, missing a part or item & we will get in touch with you to discuss and arrange the return or ensuring the product is replaced or repaired.
You can always bring the product back to our store in Fremantle if close by if you believe its faulty or damaged. Quality, service and customer satisfaction is super important to us!
